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About

About us

Who you are buying from.

PUPACK is a small independent label operated by QAHGBED LLC. We make plush animal backpacks — the DOGPACK and the BUNPACK — and we would rather make two of them properly than twenty badly.

What we actually make

Every piece is a real bag, not a toy with straps stapled on. A lined single compartment sized for a phone, wallet, keys, sunglasses and a bottle. Gold-tone metal zippers that run smoothly. Adjustable faux-leather straps so it works over the shoulder or on your back. Short-pile plush that keeps its shape rather than matting after a month.

No real fur is used in any of our products.

How we work

We are a small team, so we keep the range tight and put the effort into the details customers actually notice — the stitching on the face, the way the ears sit, the weight of the hardware.

Every order ships worldwide with tracking and arrives in gift packaging at no extra cost: a printed gift bag, a rigid box, a cotton dust bag and a care card. It is how the product leaves us as standard, not an upsell.

If something goes wrong

See our refund policy for cancellation and refund details. If a parcel arrives damaged or tracking stops moving, tell us and we will review the issue and help with the appropriate resolution.

We would rather sort out a problem than win an argument.

Talk to us

A real person reads every message and replies within 24 hours.

QAHGBED LLC (trading as Pupacks)
Email: support@pupacks.com
Phone: +507 6161-1518
Instagram: @pupacks

Tracking a parcel? Use the tracking page.