Where we ship
VVCCUUE LLC (trading as Pupacks) ships worldwide. If checkout accepts your address, we deliver there.
Processing time
Orders are picked, packed and handed to the carrier within 1–3 business days. During peak periods such as holidays or promotions this can run a little longer; if your order is affected we will email you rather than leave you guessing.
Delivery times
Estimated transit time once your parcel has been dispatched:
- United States, Canada, United Kingdom, Australia — 7–14 business days
- Rest of the world — 10–21 business days, depending on the destination
Counting processing, that is roughly 8–17 business days to the four countries above and 11–24 business days elsewhere. Business days exclude weekends and public holidays. Customs inspection can add time in some countries and is outside our control.
Carriers
We ship with established international carriers including DHL, FedEx and UPS, along with your national postal service for the final leg.
Shipping cost
Shipping is free on every order, to every country we serve. There is no minimum spend and no surcharge at checkout.
Tracking
Every order ships with tracking. You will receive a tracking link by email as soon as your parcel is handed to the carrier. If your tracking has not updated for a while, that is normal during international transit — contact us and we will chase it.
Customs, duties and taxes
Orders shipped internationally may attract import duties, taxes or customs handling fees in the destination country. These are set by your local authorities, are not included in the price you paid, and are the responsibility of the recipient. We cannot predict or refund them.
Address accuracy
Please double-check your shipping address at checkout. We can change an address only before the parcel is dispatched. Parcels returned to us because of an incorrect or incomplete address can be reshipped once you cover the new postage.
Lost or damaged parcels
If your parcel arrives damaged, or tracking shows no movement for an extended period, email support@pupacks.com with your order number and photos where relevant. We will replace or refund a parcel confirmed lost or damaged in transit.
Contact
Questions about a delivery: support@pupacks.com.