Who we are
This store is operated by VVCCUUE LLC, trading as Pupacks. This policy explains what we collect when you visit or buy from pupacks.com, why, and what rights you have.
What we collect
When you place an order we collect the details needed to fulfil it: your name, email address, shipping and billing address, phone number if you give one, and what you ordered.
When you browse we automatically receive your IP address, browser and device type, and the pages you viewed. This comes from cookies and similar technologies.
We never see or store your full card number. Payments are handled by our payment providers.
Why we use it
- To process, ship and support your order
- To send order and shipping confirmations
- To screen orders for fraud
- To send marketing email, only if you opted in
- To understand how the store is used so we can improve it
Who we share it with
We share data only with the services that make the store work — our ecommerce platform, payment providers, and shipping carriers — and only what each one needs. We do not sell your personal information.
We may disclose information where the law requires it, or to protect our rights.
Cookies
Cookies keep your cart, remember your preferences, and measure traffic. You can block or delete cookies in your browser settings; some parts of the store may stop working properly if you do.
Marketing email
If you subscribe, you can unsubscribe at any time using the link in any email, or by writing to support@pupacks.com. We will stop immediately.
Your rights
You can ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. Write to support@pupacks.com and we will respond. Depending on where you live you may have additional rights under local law, including under the GDPR if you are in Europe.
How long we keep it
Order records are kept for as long as we need them for accounting, tax and warranty purposes. Marketing contacts are kept until you unsubscribe.
Children
This store is not intended for children, and we do not knowingly collect information from them.
Changes and contact
We may update this policy; the date at the top shows when it last changed. Questions about your data: support@pupacks.com.